We want to guarantee our customers that our products are made in a responsible manner. 


Our products are made all over the world, from t-shirts in Asia to cream slices in the Netherlands. Wherever our goods are manufactured, we ensure that people work in good conditions. We increase the transparency of our production chains and continuously drive improvements by carrying out audits, setting up improvement programmes together, participating in the Bangladesh Accord, the IMVO Sustainable Garment and Textile Sector agreement and by organising our own supplier days.

HEMA audits

To verify that factories comply with our requirements, we carry out factory audits with our own auditors. We check the conditions under which HEMA products are made and, if necessary, make improvements. During these factory inspections we evaluate seven aspects:

  • supply chain transparency
  • prevention of child labour
  • no forced labour
  • safe and healthy work environment
  • fair wages and working hours
  • insurance
  • environmental pollution

BSCI audits

Apart from carrying out its own audits, HEMA has been a member of amfori BSCI since 2003. This is a platform initiated by companies to improve working conditions and environmental standards worldwide by carrying out independent audits at production locations.

improvement plans

If points for improvement are identified during a factory inspection, an improvement plan is prepared in partnership with the manufacturer. Following this, HEMA works together with its partners in the supply chain to ensure that these improvements are implemented. If the improvements are not implemented on time, we will not place any more orders with the

manufacturer. We also ensure continued compliance of long-time suppliers

through amfori BSCI audits.

In 2017, the most common issues that required improvement were ensuring a safe and healthy working environment and tackling pollution. During the past year, 771 factory inspections were carried out at various textile and hard goods production locations. These consisted of 349 audits carried out by HEMA, and 422 audits carried out by external initiatives such as amfori BSCI. By implementing these improvement plans, more than 91,000 employees at our production locations benefited from improved working conditions.

partnership in the supply chain

To improve working conditions in Bangladesh HEMA joined the Bangladesh Accord in 2013; also known as the Accord on Fire and Building Safety in Bangladesh. This initiative aims to improve working conditions in the textile industry in Bangladesh. In 2017, we were one of the first to sign the new 2018 Transition Accord. The parties who have signed the Accord have collectively agreed to continue developing the fire and building safety programme in Bangladesh.

The signatories of this initiative have agreed to extend the Accord on Fire and Building Safety in Bangladesh.

We are a member of the steering group of the IRBC Sustainable Garments & Textiles Covenant. By working in partnership with many other companies, (local) government, trade unions, NGOs and sector organisations, we aim to promote sustainable garments and textiles. We work together with our partners to make our products and supply chain more sustainable, which involves tackling issues such as unfair working conditions and pollution.

Our ambition for 2018 is to make a positive impact on even more of our supply chain partners. We will do so by continuing to carry out our own audits, and external audits. This will allow us to implement improvement plans where necessary, and to ensure that all production locations fully comply with the HEMA standards. In addition, we are reducing the number of suppliers and production locations, to allow us to invest in a smaller group of high-quality suppliers. Finally, we will inform our customers even more clearly about the origin and production locations of our products.

modern slavery statement

HEMA operates in an international context of growing regulation on human rights due diligence. In accordance with the UK Modern Slavery Act 2015 and the French Duty Care Law we publish yearly the steps that we take to prevent modern slavery and human trafficking in our own business and supply chains. See below the latest statement.